The Event
Schedule & Speakers
Venue & Hotel
Sponsors

Salon A/B - Redefining and Empowering Member Management: Transparency, Technology, and Trust in Financial Services (FICO & Meridian CU)

10:50 AM - Thursday, October 09
Salon A/B

In today’s rapidly evolving financial landscape, empowering consumers through clear information and intuitive technology isn’t just a competitive advantage; it’s essential for building trust and loyalty. As disruptions from start-ups and niche providers reshape expectations, Meridian Credit Union and FICO have partnered to reimagine transparent, member-centric solutions that put control back into the hands of consumers to steer their financial futures confidently. 1) Discover how Meridian CU’s redesigned member center app leverages transparency, insights, and intuitive usability to strengthen member relationships and financial confidence. 2) See why seamless digital tools and a commitment to education are essential for elevating member engagement in today’s competitive financial landscape. 3) Discover the strategic partnership with FICO, enabling instant access to the FICO® Score used to manage accounts.

Speakers

Allison Van Rooijen

Linkedin
Allison Van Rooijen
VP Consumer Credit at Meridian Credit Union

Allison Van Rooijen is a credit risk management leader, with a focus on affordable access to credit and housing, digital and data/systems transformation in the lending journey, and supporting the long term financial well-being and literacy of borrowers. She spends her days between adjudication, credit policy, compliance, strategy, portfolio management and credit recovery, leading the Consumer Credit functions at Meridian Credit Union and its national digital bank subsidiary, motusbank.

Jenelle Dito

Linkedin
Jenelle Dito
FICO Vice President, Consumer Scores (California)

Jenelle Dito is VP of Consumer Empowerment Programs and Partnerships at FICO®, where she leads efforts to improve financial literacy through initiatives like the FICO® Score Open Access program and FICO Score a Better Future credit education workshops. She works with financial institutions to provide millions of consumers in the U.S. and Canada access to their FICO Scores and enhance financial education. Jenelle previously spent 16 years at BlackRock in product strategy and development. She holds a B.A. in Social Science from California State University, Sacramento.