CSRSA Live Webinar: Anticipating Tomorrow: An Alternative, Dynamic Approach to Account Management (Presentation by Provenir)
Date: March 7, 2024 @ 1PM EST
Format: Live Webinar
Session Summary:
Anticipating Tomorrow: An Alternative, Dynamic Approach to Account Management
As consumer debt climbs and delinquency rates rise here in Canada, we are seeing loan loss provisions reach new heights. Add in the looming mortgage resets, poised to significantly increase monthly repayments for numerous Canadian families, and it's clear that account management practices are due for a significant upgrade to position organizations to be able to respond to these growing pressures.
As it stands, most existing account management and collections systems have been held back by a lack of investment, and are under-equipped for this surge in demand. Most organizations are faced with outdated infrastructure that remains catered to traditional billing cycles than to the nuanced demands of modern account management.
With the right tech and an optimized approach, lenders can manage it all, driving growth, resiliency and innovation in the space. In this webinar, Provenir will dive into the critical issues and possibilities in portfolio management within Canadian financial institutions. Arm yourself with cutting-edge insights and strategies designed to convert these challenges into avenues for growth and resilience. Position yourself at the forefront of credit risk management, ready to steer your organization towards a future marked by stability and expansion.
Please join Andy Beddoes, Principal Consultant for Provenir to learn more about:
- Preparing to navigate challenges and optimize your account management strategies
- Positioning the most appropriate offer for each customer via the right channel at the right time
- How to respond faster to market changes while ensuring your models are still accurate
- Enhance your decisioning across the customer lifecycle with AI and alternative data
- Additional considerations that should be at the forefront as the market dynamics continue to evolve
Speaker: Andrew Beddoes
With 26 years of experience, Andrew Beddoes brings deep consumer credit risk management expertise covering the complete Customer Life Cycle. His specialty areas include originations, portfolio management, and collections, with expertise in customer-level decision management for retail
banking, credit cards, auto loans, telco, energy, BNPL, and retail credit.
Andy has the unique ability to understand how predictive models can be used in decision management strategies, transforming predictive analytics into customer treatments and insight, helping organizations grow profitably in a controlled environment.
He has redesigned a customer-level acquisitions suite of strategies, including a scorecard redesign, and deployed decision management products and services across the Customer Life Cycle.
Before commencing at Provenir, Andy was a founder member of the Global Consulting Practice at Experian Decision Analytics for 16 years and has also a decade of client experience in risk management in the UK and Canada.
Price: Free for paid members and sponsor members, $25 for non-paid members
