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Breakout C: Powering Growth and Efficiency Through Technology

11:15 AM - Monday, September 23

Increasing competition, a volatile economy and changing consumer behaviors are creating complex business problems. As organizations strive to acquire new customers, enhance existing relationships, and reduce operating expenses the need for integrated systems and technology becomes a focus. Join us to hear how best in class organizations are using technology to acquire, onboard, service, and grow customer relationships. We will talk through the various systems that support these goals and learn how these systems feed up and down stream to help drive growth and efficiency.

Speakers

Shane Hill

Shane Hill

Solution Consultant, Experian

Shane Hill is a Solution Consultant in Experian’s Solution Engineering and Advisory division. He thoughtfully guides clients and prospects on best-in-class data and software solutions by working with key stakeholders and users to understand their challenges. A developer by training and trade, and a self-confessed data geek, Shane has held technology leadership roles in the transportation and legal software services spaces, and also brings his experience managing the technical and business operations of a regional bank’s enterprise decisioning system. Shane comes to Experian with over 25 years of consulting and expertise across a broad range of industries and technologies, and works remotely in Birmingham, Alabama.

The machine learning session presented by Capital One was impressive with a detailed case study on in-sourcing digital marketing.

~ Conference Attendee

The CSRSA conference is an opportunity to hear about what other companies are working on, challenges facing the industry, and provides ample time to network with peers.

~ Conference Attendee

I enjoyed the conference and found the material to be very engaging and informative, especially for someone new to the industry. My favourite sessions were the Economic Update, the impact on recent real estate policy changes, and using advanced analytics to generate alternative deal structures in auto lending.

~ Conference Attendee

The Conference is very well organized with a good mix of industry knowledge sharing and networking opportunities. The Economics Update session presented by Craig Alexander from Conference Board of Canada was amazing and it's probably the best Economics Update I've ever heard.

~ Conference Attendee

The CSRSA conference is one of the most relevant training opportunities for members of our team. The annual conference that is held in Southern Ontario attracts people from around the globe for 2 days of breakout and general sessions presented by industry members and sponsors of the organization.

~ Conference Attendee

Very well organized conference with a good mix of fun activities and an informative line up of speakers. There were ample opportunities to network, and I got good insights on trends in the industry.

~ Conference Attendee

The conference impressed me with its friendly digital capability to have all the session schedules, session brief introductions and speakers bios in one place through the mobile app.

~ Conference Attendee

The collaborative nature of the CSRSA makes this event one of the open and honest forums around as its members are committed to the advancement of the industry through knowledge sharing and collaboration.

~ Conference Attendee

An inspiring session I found was Understanding Dynamics in the Payment Hierarchy, talking about which debt obligation would be paid by consumers first when they faced financial difficulties.

~ Conference Attendee