Breakout 6: EY: Reimagining SME Risk Management Across the Customer Lifecycle
Anishnaabe B
Economic uncertainty, inflation, trade disruption, and market volatility are reshaping the risk profile of small and medium-sized businesses. This session highlights how financial institutions can leverage enhanced data, advanced analytics, portfolio segmentation, and next-generation risk models to strengthen credit decisioning, improve portfolio resilience, and drive sustainable growth across the customer lifecycle.
Drawing on leading industry practices and real-world transformation opportunities, the presentation will explore how risk management can evolve beyond traditional underwriting to support more dynamic, customer-centric decision making. Attendees will gain insights into optimizing acquisition, monitoring, and account management strategies while improving risk-adjusted returns and operational efficiency. The session will also examine how modern risk frameworks can help institutions respond more effectively to changing economic conditions and emerging portfolio risks.
Key themes:
Adapting SME Risk Management to Economic Uncertainty
Leveraging Data and Advanced Analytics
Customer Lifecycle Risk Management
Portfolio Segmentation and Dynamic Decisioning
Building Resilient and Growth-Oriented SME Portfolios



