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Breakout 8: SAS: The AI Decision Framework: Where AI Creates Value – and Where It Doesn’t

12:05 PM - Monday, September 14
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Banks are inundated with AI opportunities, but not every business problem is suited for the same type of AI. This session introduces a practical framework for categorizing banking use cases - from credit risk and fraud to collections and customer service - and matching them to the AI approaches most likely to deliver value, including predictive analytics, generative AI, agentic systems, and optimization. Attendees will leave with a clear roadmap for prioritizing AI investments based on business outcomes rather than technology hype.

Speakers

Tom Galimanas

Tom Galimanas

Customer Solutions Lead, SAS Institute (Canada) Inc

Tom Galimanas is a Customer Solutions Lead at SAS, helping financial services organizations across Canada leverage analytics, AI, and data to drive business value. He brings over 20 years of experience spanning banking, fintech, software, risk management, strategy, product development, and data analytics. Based in Toronto, Tom is passionate about helping organizations turn complex data challenges into business opportunities.

The machine learning session presented by Capital One was impressive with a detailed case study on in-sourcing digital marketing.

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The CSRSA conference is an opportunity to hear about what other companies are working on, challenges facing the industry, and provides ample time to network with peers.

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I enjoyed the conference and found the material to be very engaging and informative, especially for someone new to the industry. My favourite sessions were the Economic Update, the impact on recent real estate policy changes, and using advanced analytics to generate alternative deal structures in auto lending.

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The Conference is very well organized with a good mix of industry knowledge sharing and networking opportunities. The Economics Update session presented by Craig Alexander from Conference Board of Canada was amazing and it's probably the best Economics Update I've ever heard.

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The CSRSA conference is one of the most relevant training opportunities for members of our team. The annual conference that is held in Southern Ontario attracts people from around the globe for 2 days of breakout and general sessions presented by industry members and sponsors of the organization.

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Very well organized conference with a good mix of fun activities and an informative line up of speakers. There were ample opportunities to network, and I got good insights on trends in the industry.

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The conference impressed me with its friendly digital capability to have all the session schedules, session brief introductions and speakers bios in one place through the mobile app.

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The collaborative nature of the CSRSA makes this event one of the open and honest forums around as its members are committed to the advancement of the industry through knowledge sharing and collaboration.

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An inspiring session I found was Understanding Dynamics in the Payment Hierarchy, talking about which debt obligation would be paid by consumers first when they faced financial difficulties.

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