Randy Aitken has spent nearly 25 years in Risk Management and has worked at major financial institutions such as Scotiabank and RBC. In 2018, Randy joined Flexiti, a FinTech, where he became the Vice President of Collections. When Flexiti was acquired by Questrade Financial Group in 2023, he soon became the Managing Director of Collection Strategy & Operations where he is accountable for all collections strategy and operations across the firm which include Questrade, Community Trust, and Flexiti.

Randy uses data and analytics to drive strategic decisioning to optimize performance, reduce losses, and provide the best possible client experience.